Samsung expanded its contactless service offerings in the country with a new pick-up and drop service for mobile devices. Consumers visiting Samsung service centers can also opt for drop-only service to get their mobile devices delivered to their home post repair. This will ensure Samsung smartphone and tablet consumers do not have to step out of the safety and comfort of their homes to get their devices serviced.
The pick-up and drop service for mobile devices has been kicked-off in 46 cities – Delhi, Gurgaon, Mumbai, Kolkata, Chennai, Pune, Bangalore, Ahmedabad, Ghaziabad, Faridabad, Noida, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Lucknow, Varansi, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Surat, Vadodara, Bhopal, Indore, Raipur, Rajkot, Jabalpur, Coimbatore, Madurai, Kochi, Calicut, Tirupati, Hubli, Hyderabad, Vijayawada and Vishakapatnam – for non-containment zones falling within municipal limits and with adherence to curfew rules.
Customers can register for service of their Galaxy A, Galaxy M, Galaxy S, Galaxy F, Galaxy Note and Galaxy Fold series smartphones as well as tablets. Personnel involved in the pick-up and drop of the devices from the homes of consumers will follow all safety protocols.
The pick-up and drop and drop only service for mobile device repair can be availed at a nominal convenience fee of INR 199 & INR 99, respectively. Consumers can pay for the service through several digital payment options.
“At Samsung, consumer well-being is top priority and we are committed to take every step to provide convenience to them and their families. The new pick-up and drop & drop only service will allow consumers to get their mobile devices serviced without stepping out of their homes, especially in the current situation. We are confident our wide service network and many contactless service options will help deepen our consumer connect while providing greater convenience. We are hopeful consumers will utilize the pick-up and drop service while they stay home and stay safe,” said Sunil Cutinha, Vice President, Customer Service, Samsung India.
Samsung offers several contactless service options to its consumers, helping them resolve their issues without stepping out of their homes. Consumers can opt for WhatsApp, Remote Support, Live Chat, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.
Contactless Service Offerings
- WhatsApp Support: Consumers can send a simple message on Samsung’s WhatsApp support number 1800-5-SAMSUNG (1800-5-7267864) to register for the service. On WhatsApp, they can seek technical support, get information about service centre locations, status of a repair, new offers and also request for demo and installation of Samsung products they have just bought. This service is available 24×7.
- Remote Support: Samsung call center agents can work on a consumer’s Galaxy smartphone or Smart TV remotely through the internet and diagnose the issue online to provide instant resolution.
- Live Chat: Consumers can reach out to Samsung instantly on its website www.samsung.com/in/support wherein trained agents and an Artificial Intelligence (AI) based Chat Bot provide instant and accurate information for any queries 24×7, without any wait time.
- Technical Assistance Through Call Center: Expert call center executives offer technical support over call. Consumers follow the technical advice given to them to resolve issues.
- Video Tips on Samsung Website & YouTube: Consumers can find useful product care tips and do-it-yourself videos on the Samsung website and on YouTube that provide solutions to common problems.
- Samsung Members App: ‘Samsung Members’ has over ten million users and provides consumers the option of live chat, placing service requests, tracking repair progress, remote support and phone diagnostics. Consumers can engage with other Samsung fans on the ‘community’ section too for self-help and product feature understanding.
LG Announces Aid Worth USD 5.5 MN to Support India in COVID-19 Crisis
LG Electronics has been supporting through various initiatives for the past 24 years. Continuing its commitment to support India in the ongoing COVID-19 crisis, LG Electronics has pledged to help 10 makeshift hospitals across India. This will be done in association with local government bodies and NGOs. As a part of this association, LG will be providing a financial assistance of USD 5.5 MN, to set up medical infrastructure in these crucial times. Today, LG Electronics has completed 24 years in India & this contribution is an extension of brand philosophy of making LIFE’S GOOD for people.
To support Govt. & citizens in the fight against COVID-19, LG Electronics is collaborating with Govt.Hospitals & NGO partners. India’s biggest medical facility AIIMS will be adding more beds to treat COVID-19 patients, the required infrastructure will be funded by LG Electronics. All these Makeshift hospitals will be made across Delhi NCR, Bangalore, Pune, Bhopal, Udaipur, Lucknow & other cities in association with various Government hospitals. LG Electronics will be working with implementation partners including People to People foundation across various states.
Speaking of the initiative Young Lak Kim, MD- LG Electronics India said, “We stand committed to lending our full support to the Government & citizens in fight against COVID-19. In the onset of pandemic last year, we provided support by sharing our resources with the healthcare community. Our focus has always been on the well-being of the people and we believe through makeshift hospitals we can contribute to saving lives by creating medical infrastructure. It has been 24 years since our inception in India & we are committed to make Life’s good for India. We will continue our social initiatives to contribute in a meaningful way. We will be working with various Govt’s/Partners to create required medical infrastructure with a budget of USD 5.5 MN.”
In April 2020, LG partnered with Akshaya Patra Foundation to serve 1 million meals across India. LG India also donated products like Water Purifier, Air conditioners, Refrigerator & TV to the 300+ hospitals allotted for quarantine/ isolation wards in state & districts. Several State Governments have appreciated LG Electronics support to fight against this pandemic.
LG Electronics has taken a pledge to support India’s fight against the pandemic. LG Electronics is committed to offer active support to people in need in this current situation.
Vivo Announces Three Years of Android Upgrades for X Series Smartphones
Vivo announced that it is expanding its software support for the flagship X series, committing to provide three years of major Android OS upgrades and security updates for selected models launching after July 2021. vivo aims to extend the high-end smartphone experience offered by the X series devices by ensuring continuous improvements based on evolving consumer trends and exciting new software innovations.
“Featuring top of the line hardware, the X series flagship phones are built to last – and we want to make sure that our customers get software support that lives up to their expectations,” said Yujian Shi, Senior Vice President and CTO of vivo. “We always innovate with the user in mind. With this pledge, we are making a promise to our customers that they will be able to enjoy a premium smartphone experience for an extended period and continue to benefit from the latest software features.”
The policy covers the European, Australian, and Indian markets. The premium X series models that are not eligible will continue to receive regular Android security updates.
vivo prioritizes user-oriented innovation by only providing products, functions and experiences that comprehensively meet consumer needs. This commitment is part of vivo’s ongoing efforts to bring new products and joy-inspired experiences to consumers. As one of the leading smartphone brands in India, vivo began introducing its products to markets across Europe in 2020 and will continue expanding its footprint around the world.
ASUS Cancels All Upcoming Product Launches in India Amidst Rising COVID-19 Cases
ASUS has announced to postpone its upcoming ROG line-up – ROG Flow X13, Zephyrus 15 Duo SE, Zephyrus 15 and Zephyrus 14 in India owing to the rapid surge in the COVID-19 cases. This product lineup was scheduled to launch on 12th May 2021. The country is going through a very difficult time due to which ASUS has decided not to launch its products as of now. The upcoming products will be launched as soon as the situation comes under control.
It is noted that Indian market has been one of the key markets for ASUS due to the large customer base and popularity of its products. Recently, ASUS launched its widely popular ROG Phone 5 in India in March which gained huge success among gamers. ASUS was supposed to bring new innovation under ROG brand and Zephyrus line-up but unfortunately due to current pandemic ASUS had to cancel all its launches.
“India is going through a very challenging time and our heart goes out of all in times of the crisis. We know the media has been awaiting the new ROG Flow X13 and Zephyrus line-up, however keeping in view the current situation, ASUS India has decided to cancel all upcoming PC & ROG launches. We would like to thank everyone for their support and contribution. Request you to stay tuned for an update on the product availability” said Arnold Su, Business Head, Consumer and Gaming PC, System Business Group ASUS India in a statement.
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