Cashify unveiled/released their fifth annual "User Behaviour whitepaper" for the pre-owned smartphone market. The whitepaper/study captures the impact the lockdown and the Indo-China conflict had on the segment, the factors influencing consumer behavior, and the key trends and drivers of growth in the pre-owned smartphone market during the last year. It also reveals the differences in user behaviour across cities and brands in India.
The whitepaper/study confirmed that despite the nationwide lockdowns, the 2020 Q3 smartphone shipments in India were at 53 million units which made it the highest-ever shipment in a quarter. Xiaomi topped the chart as the most sold smartphone brand by its users. In the pre-owner market, Mi stood as the number one selling brand with a 26% share followed by Apple (20%) and Samsung (16%) in the third position, followed by Motorola (6%), VIVO(6%) and Oppo(5%). The consumers' choice of online retailers reveals how even offline-centric brands like Vivo and Oppo have been forced to scale up their online presence.
The paper listed Delhi (23%), Mumbai(13%), Bangalore (11%), and Hyderabad(7%) as the top 4 for sales of pre-owned smartphones. Satellite towns such as Ghaziabad, Faridabad, Ahmedabad and Lucknow have also shown robust growth and secured top spots in the upcoming city category.
The survey received responses from close to 4000 people. Among other insights emerged from the whitepaper/survey, a majority of Indians preferred buying smartphones over laptops, 84% of them upgraded their smartphone within 14-18 months of purchase. No-cost EMI option and replacement warranty were the top criterions for purchase.
The coronavirus (COVID-19) outbreak has digitally transformed our places of work and education. The companies that were resistant to the concept of a distributed workforce were forced to allow work from home so that work could still go on while taking precautions to stop the virus spread. The education sector is a good case in point: universities and schools have been delivering distance learning as a feature for some time. One of the most important reasons for upgrading for most smartphone users has been the need to have a smartphone with high speed network connectivity (3G to 4G) and supporting apps for online classes and work from home. And those who couldn't afford a new smartphone were seen opting for refurbished devices with Mi being the most popular among this segment.
Cashify also revealed the Truth Index for cities, measured by the percentage of smartphone users who stated the actual condition of their devices most truthfully, while putting them up for sale online. Hyderabad and Chennai topped the index with a score of 31%, followed by Bangalore at 30%. Gurgaon was the least truthful with a score of 26%.
Commenting on the whitepaper/survey, Nakul Kumar, COO & Co-Founder, Cashify, said, "A major migration from offline to online took place last year. Locked within their houses, everyone had to make do with whatever was accessible online. Work, studies and shopping all shifted to digital.
As lockdown restrictions eased and people started stepping out, our focus again was on expanding our touchpoints with smartphone users. Be it selling or buying, a majority of Indian smartphone users have come to trust platforms and services such as ours to derive maximum value out of their pre-owned smartphones. The Recommerce industry saw a surge in Q3 of 2020, for those who still preferred offline, we also launched over ten Cashify Stores in the second half of 2020 all over India. The brand has seen a definite surge in 2019-20."
Commenting on the whitepaper/survey launch, Mandeep Manocha, Co-founder & CEO, Cashify, said, "Last year turned the tables for all of us in an unprecedented manner. With so much happening around the world, it was no less than a rollercoaster ride for all of us. Some well-known, mega brands had to shut shop in India, while some dormant ones got to see the light of day again. Lockdowns and the Indo-China conflict had an impact on the smartphone industry as well. As sentiments soured between the neighbouring countries, the interdependent smartphone markets faced new challenges. With this whitepaper, we have tried to cover the highs and lows and everything that impacted the mobile business during this past year."
What users like across brands?
Key Insights