The Association of System Integrators and Retailers in Technology (ASIRT) hosted a power-packed evening as part of their monthly flagship Techday event. Sponsors for the evening, i-Ball discussed on IoT Technology initiative, while Deltakraft unveiled its unique Smart Service Voice Enabled, Virtual Assistant AI-powered solution for IVR automation. The event ended on a high note with an engaging session on ‘Negotiating to Success’, by keynote speaker, Mr K V Jagganath
The evening began with an informative discussion on IoT and its current applications, potential growth and the future of smart devices by iBall team. IoT offers an integrated platform that brings together Machine Learning, Data Mining, Artificial Intelligence and Pattern Recognition to connect and transform ordinary, everyday devices into smart devices. Mr Nilesh Rane, Asst. General Manager, iBall, said, “The IOT is largely futuristic and is considered as the 3rd wave of Internet technology, after the desktop and smartphones. We thank ASIRT Members & its Board for their keen interest and enthusiasm to promote this technology. We assure about providing the latest updates and further roadmap & our mission to esteemed ASIRT Association”.
The next presentation on the agenda was one by Deltakraft who introduced their unique “SMART SERVICE VOICE-ENABLED VIRTUAL ASSISTANT” – an automated, AI and NLP powered solution that can improvise the current IVR functionality and Customer Support for the current telephony based assistive function. Although IVR has been around for quite some time, it only functioned as a filtration step, categorising calls through relevant numbers that need to be dialled by callers. That means that while the calls received by agents are more relevant, a large scheduling of human resources is essential to man the service support Centre usually entailing in long wait queues. The Voice Bot which also has Text and Touch by Deltakraft helps reduce the dependency and assists not only minor/ repetitive but more complex queries to be solved by the Bot with due authentications, thus reducing the service time, increase in efficiency and cutting down on actual human resources deployed to for consistent functioning of the centre.
Speaking about the Voice Bot service and the potential of the innovation and the support from the SI community, Mr Dnyanesh Kulkarni, Founder & Director, Deltakraft Solutions Pvt. Ltd., said, “This solution was created when a client from the BPO Centre approached us to solve a critical Service Centre issue. What followed was this innovation that has been tested and also offers customisation to meet the needs of several different industry verticals, including internal communication! We selected ASIRT to promote our innovation, as the SI community represented by ASIRT is a resourceful set of people. It is thus relevant for the SI’s to move from selling products to offering solutions. The uniqueness of the innovation coupled with lucrative margins makes this a great business proposition for ASIRTers while Deltakraft gains from the endorsement of senior SI’s in the industry.” Though this product is promoted, marketed and sold by Deltakraft it is developed by Spaan IT Solutions Pvt. Ltd., which is also founded by Mr Dnyanesh Kulkarni in December 2015.
Post the sponsor sessions, the Board announced the success of the first Membership drive that was organised by ASIRT in the month of August 2018. The drive had received an enthusiastic response, with over 11 new Members joining ASIRT family. As a token of appreciation, the first three Members who joined ASIRT instantly during the Membership drive event were felicitated with a copy of a book by Dr Radhakrishnan Pillai, titled ‘Chanakya And The Art of Getting Rich’.
The event then proceeded to the high point of the evening, a session on ‘Negotiating to success’ by motivational speaker and corporate trainer, Mr K V Jagannath. Known for his witty presentations and effortless transfer of his insightful observations, Mr Jagannath enthralled the audience with amusing anecdotes while highlighting the key principles of healthy and successful negotiation for closing business deals. A passionate reader, an author and a student at the age of 55 years, Mr Jagannath has been a veteran in the IT industry and boasts of a strong understanding of the industry and its challenges.
When speaking about the benefits of the session, Mr Jagannath said, “An average SI today leaves a lot of money on the table. They fail to negotiate right and end up, under pressure, to hasty bargains. For a successful business model, one needs to understand that any product or service which cannot create value, can be purchased at a notionally 10% cheaper cost. Furthermore and more online players are also moving onto the solution side of the business. They are not restricted only to products anymore. The customer is spoiled for choice and all options – products or solutions – are available online, at the click of a mouse. Especially in this background, SI’s and IT Retailers need to understand that a customer service oriented approach that offers multiple value-added advantages, will need to be provided by them to stay relevant in the future. Adaptation to new technology, new competition and new market ecosystem is imperative and one can only survive through quantifiable value that can be justified during a successful negotiation.”
The highly enriching session was followed by an engaging interaction session off the dais, even as Members networked and shared insights over a sumptuous dinner.
ASUS ROG Announces ROG Masters Asia Pacific eSports Tournament
ASUS ROG will host its first ROG Masters Asia Pacific eSports tournament from March to April 2021. Due to COVID-19 pandemic affecting travel around the region, the tournament will be conducted entirely online, with quarterfinal to final matches livestreamed.
The ROG Masters tournament will feature Counter-Strike: Global Offensive (CS:GO) as the official game title will provide opportunity to teams with enthusiastic players to pitch their skills against each other, as well as the best professional teams from their market and in the region.
The tournament will see various teams from 15 markets across the region vying for the chance to be crowned as the first ROG Masters Asia Pacific Edition CS:GO Champion.
The tournament will be played in three stages played over the course of 2 months:
- Country qualifiers
- Country finals
- Asia Pacific finals
Country qualifiers matches for India will start in the second week of April 2021; 8th April and the finals to be held on the 10th April. The India finals to find the top three teams to represent the country will be livestreamed live on 10th April.
Professional teams from across the region will be automatically placed into seeded positions in the country finals. This gives a greater chance for non-professional, enthusiast teams from India to get through the qualifiers and meet the pro teams in the country finals.
Country Champions will then go on to experience battling winning teams from other APAC markets in the finals that will be livestreamed during 22nd to 25th April 2021.
3 qualifying teams from India finals will stand to win US$800 for first place, US$400 for second place, US$200 for third place. They will then go on to the Asia Pacific finals with the chance to win the following prizes for the championship:
|ROG Masters APAC Championship||APAC Finals (USD/ team)|
Registration and Official Tournament Website
Registration for the first ROG Masters Asia Pacific tournament opens on February 8, 2021 at the tournament’s official website.
Registration closes on February 28, 2021 Further details, match schedules, pro team information as well as rules and regulations can also be found on the tournament website.
Garena Launches Free Fire South Asia Showdown: Battle of the Stars
Garena has announced the Free Fire South Asia Showdown: Battle of the Stars, Free Fire’s first-ever esports tournament for the South Asia region. Taking place on 6 February, the tournament will feature some of the gaming community’s favourite Free Fire streamers and personalities from India, Pakistan, Nepal, and Bangladesh.
The Free Fire community has continued to expand in South Asia and across the world, with the mobile battle royale game the most downloaded mobile game globally in 2020, according to App Annie. Through the Free Fire South Asia Showdown: Battle of the Stars, Garena will look to continue its efforts to excite and delight its fast-growing South Asian community with exciting Free Fire content, and to support and develop the incredible online community in the region.
The Free Fire South Asia Showdown: Battle of the Stars will feature a total of 12 teams. Each team will be led by one of the top 3 streamers from each of the 4 participating nations – chosen by public voting – in this epic clash to determine the best in the region.
The 12 teams will compete in the Battle Royale Squad mode for a slice of the 1 million diamond prize pool. The ultimate winner of this star-studded tournament will receive 500,000 in-game diamonds; the first and and second runners-up will be awarded 300,000 and 200,000 diamonds respectively.
The Free Fire South Asia Showdown: Battle of the Stars will feature some of the most popular streamers and personalities from across South Asia.
The team captains for each nation are:
- Total Gaming (19.4 Million YT Subs)
- Desi Gamers (7.8 Million YT Subs)
- Two-Side Gamers (6.85 Million YT Subs)
- Gaming with Nayeem (1.6 Million YT Subs)
- Illusionist YT (479K YT Subs)
- Gaming With Zihad (698K YT Subs)
- Sooneeta (3.26 Million YT Subs)
- Bshow Mgr (399K YT Subs)
- Tonde Gamer (2.37 Million YT Subs)
- RKG ARMY (1.77 Million YT Subs)
- Unusual Gamer (81K YT Subs)
- The Skinzo FF (75.5K YT Subs)
Fans can witness all the high-octane action by tuning in to the live broadcasts of the Free Fire South Asia Showdown: Battle of the Stars. These will be hosted on Free Fire Esports India YouTube and Facebook, Free Fire Bangladesh Official YouTube and Facebook, as well as on BOOYAH!.
To cater to the diverse South Asian community, the matches will be streamed with live commentary in 5 languages – Bengali, English, Hindi, Nepali and Urdu.
Top Gaming Accessories for Ultimate Gaming Experience
Witnessing the consumer behaviour being impacted drastically last year, the year 2021 has welcomed an immense lifestyle change for gamers. Gaming has been one of the sectors that witnessed a spike like never before. From casual gamers to professional gamers, the segment realised immense growth in a matter of a few months. A lot of people opted for gaming for the first time with more time in hand, while amateur gamers worked on their skills to shift to pro-level. Owing to ‘isolate and chill’ mode to beat the anxiety and paranoia, a lot of people moved to ‘Play@Home’ and for many, it was rekindling their old gaming habits with the bountiful time in their grasp.
While gaming serves as a boosting engagement, it is important to have the kit and accessories to ensure the seamless and immersive experience of gaming. Especially for those who have just adopted gaming as a new hobby and do not want to invest steeply in buying the expensive accessories, we bring a perfect start-up kit to you that is sure to pave your path to the next level
Logitech G331: Enjoy the whole experience of all your favorite games with Logitech G331 gaming headset that produces big sound to get you into the game. Experience the thrill of a complete gaming experience where you hear everything and everyone hears you. The 6 mm mic ensures that your squad-mates can hear you clear and distinct. It also has an option of Flip-to-mute boom that silences you when you don’t want to be heard. The headphone is all set to work with your PC or Mac or with gaming consoles including PlayStation 4™, Xbox One™, Nintendo Switch™, and mobile devices via 3.5 mm cable. In fact, everything about these headphones is about comfort: The deluxe lightweight leatherette ear cups and headband are made to keep pressure off your ears that is available at Amazon.in at an offer price of INR 5995 .
Logitech G213: Sitting at your gaming desk in front of your gaming monitor might be the way for most PC gamers, but unless you’ve got a killer set-up with a solid keyboard, it may still not satiate your gaming soul. With a RGB color spectrum illumination lets you easily personalize up to 5 lighting zones from over 16.8 million colors to match your style and gaming gear, the Logitech G213 ensures you have a great customisable gaming experience. The G213 comes with a performance that is up to 4x faster than standard keyboards and features keys that are specially tuned to deliver a superior tactile experience. The dedicated media control allows you to quickly play, pause, skip and adjust the volume of music right from the keyboard. the brilliant color spectrum. The G213 also offers 12 function keys with custom commands and more with free Logitech gaming software. This keyboard is available at Amazon.in at an offer price of INR 4995
Logitech G102 LIGHTSYNC: It is of paramount importance to have an exact grip and size while using a gaming mice. With LIGHTSYNC RGB lighting across, Logitech G102 is designed to work seamlessly in any system to enhance your gaming experience. The classic six-button design provides both comfort and confidence that can be customised across 16.8 million colours so you can explore, cast spells, and play just like you want. With 8,000 DPI sensor – The gaming-grade sensor responds precisely to your movements. But if you’re looking to fine-tune controls, free-to-download customization software is easy to use and set up with Logitech G HUB software. it is a complete customization suite that allows you to personalize lighting, sensitivity, and button commands on your G102 mouse. It is available in Amazon.in at an offer price of INR 1985.
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