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HTC Global Services India Partners with Automation Anywhere to Boost Its RPA Services




HTC Global Services India and Automation Anywhere entered into a partnership to further boost HTC’s RPA (robotic process automation) services, by building BOT based industry specific solutions with cognitive abilities. These solutions are designed for quick deployment and easy integration into the digital landscapes of various business processes. The solutions are built around Automation Anywhere’s cognitive abilities that include speech recognition, natural language processing and machine learning to automate perceptual and judgment based tasks.

“Adding cognitive capabilities to process execution is one of the fastest growing trends today in business process automation. Companies are focusing on tomorrow’s workforce where humans and software bots collaborate to make the workplace more efficient. We will be leveraging Automation Anywhere’s products to help automate our client’s complex and business critical processes,” said Chary Mudumby, CTO, HTC Global Services.

Automation Anywhere and HTC Global Services co-hosted a roundtable on ‘Technology to Power the Next-Generation Workforce,’ in Mumbai and Chennai. Industry leaders and practitioners discussed various strategies, barriers faced and common learnings to incorporate in a company’s RPA based transformative journey. The discussion focused on three key industries – automotive, trade finance and manufacturing.

“We are pleased to have HTC Global Services as our Implementation Partner to help our customers leverage the benefit of automation,” said Mr. Anubhav Saxena, Executive Vice President, Partnerships, Strategy and Operations at Automation Anywhere. “HTC’s’ experience and our industry-leading RPA solutions will provide unparalleled value for companies in automating business processes across the enterprise which could not have been automated without robotic process automation.”

HTC Global Services is a leader in providing digital transformation solutions to BFSI, health systems & hospitals, automotive, retail, publishing, government and education sectors. HTC’s SME and functional experts help our clients in these industries to identify the processes that would benefit by adopting RPA.

HTC Global Services has already deployed a range of solutions to automate structured and semi-structured data. Examples include insurance claim processing, vendor/ customer on-boarding  invoice and purchase order processing, procure to pay, lead to order to cash process, front office and back office automation.

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Tata Communications is Set to Boost its Network Capability with New Submarine Cable in APAC





Tata Communications announced that the Asia Direct Cable (ADC) Consortium, of which it is a member, is building a high-performance submarine cable connecting China (Hong Kong SAR and Guangdong Province), Japan, the Philippines, Singapore, Thailand and Vietnam. The consortium has selected NEC Corporation to construct the 9,400-kilometer long ADC cable, which is expected to be completed by the fourth quarter of 2022.

The cable will feature multiple pairs of high capacity optical fibres and is designed to carry more than 140 Tbps of traffic, enabling high capacity transmission of data across the East and Southeast Asian regions. ADC’s high capacity allows it to support increasingly bandwidth-intensive applications driven by technological advancements in 5G, Cloud Platforms, Internet of Things and Artificial Intelligence. This will further enhance the expansion of communications networks in the region.

Tata Communications is one of the early initiators of the ADC Consortium since 2018. This new capability will provide an additional route to Tata Communications’ existing global network.

Carl Osborne, Associate Vice President, International Cable Network Development, Tata Communications, said “At Tata Communications, we’ve been delivering flexible borderless connectivity together with intelligent application aware networks to our global customers. Our collaboration within ADC consortium to build this high-performance submarine cable will provide enterprises with additional connectivity between major traffic hubs in Asia. This will further augment our existing capabilities on the Tata Communications Global Network with deeper reach, enabling us to offer superior customer experience and enhanced resilience. With digital technologies steering the growth of business more than ever before, this additional capability will address the increasing bandwidth and data demands of enterprises in Asia and globally.”

Tata Communications owns and operates the world’s only wholly owned subsea network that encircles the globe. This network enables businesses to reach more than 200 countries and territories and underpins all products and services of Tata Communications. Today, around 30% of the world’s Internet routes travel over Tata Communications’ network.

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Airtel is Set to Deliver SIM Cards to Customers Doorsteps in Hyderabad





In a bid to encourage people to stay safe at home to contain further spread of the virus, Airtel is offering its customers a bundle of new ‘Concierge Services’ in Hyderabad. As most of the retail stores are now open in across the locations of the city, Airtel to deliver SIM Cards at customers doorsteps following a contactless delivery protocol. In addition to it, installation of broadband and DTH is also made available to ensure connecting with all during this uncertainty without any hassles.

According to a statement to subscribers, Mr Gopal Vittal, CEO, Airtel said “If you prefer to be served at your home, we now have a concierge service and would be delighted to come to your home. Whether it is delivery of a SIM card at your doorstep or an installation of a broadband or DTH, we can do it all,” Vittal said. All the field teams of Airtel have been trained on a new contactless delivery and installation protocol.

Airtel has made its digital channels even more simple to ensure that users can easily recharge mobile/TV, pay bills, buy new services or raise a complaint from anywhere, he said.

According to Mr Gopal Vittal, “there seems to be even more uncertainty” as restrictions are being lifted in large parts of the nation. People across the country are still worried about the safety of their loved ones and also, they are concerned about incomes and jobs”.

“At Airtel, we empathize with this uncertainty. So as each of us adapts to this new context, there is one thing we don’t want you to worry about – your need to stay connected,” Vittal said.

Airtel has taken several measures to ensure connectivity and continuation of services during the lockdown and it will take all necessary precautions to ensure that staff and customers remain safe. Over a million customers have already enrolled into its ”Super Heroes” programme, who have helped a few more millions stay connected.

“…if you want to help someone get access to our services or help pay their bills or recharge for them, we have our Super Heroes initiative. More than a million customers have already enrolled into this program and have helped many more millions stay connected,” Vittal said.

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Newgen Rolls Out The Upgraded Version of Its Document Classification Service  





Newgen Software announced that it has launched an enhanced version of its document classification service for enabling the high-volume document-handling environment.

The newly launched – Intelligent Document Classifier 1.0 allows users to gain hidden insights by classifying documents, based on structural features and/or textual features. It uses the new-age technologies, machine learning (ML) and artificial intelligence (AI), to enable layout- and content-based document classification.

Organizations can leverage the solution to automatically classify various documents such as sales/purchase orders, enrolment and claim forms, legal documents, mailroom documents, contracts, correspondences, and others. This ensures that important information is easily available thereby eliminating risks and costs associated with manual document management.

“Our new document classification service allows businesses to process volumes of unstructured data and uncover hidden insights. It is powered with AI and ML for better compliance, smarter decision making, improved efficiency, and enhanced customer experience,” said Diwakar Nigam, MD and Chairman, Newgen Software.

Key features of the new version include:

  • Image Classification – Allows users to automatically classify images using neural networks and deep learning algorithms based on structural features
  • Content Classification – Enables document classification based on content, in the absence of structural features
  • Trainable Machine Learning – Auto-learns definitions and features of a document class and creates a trained model
  • Admin Dashboard – Generates analytics reports for a 360-degree view of the process
  • Integration Capabilities – Facilitates easy integration with core business applications, content management platforms, and document capture applications

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