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Samsung Brings Smart Touch Call Service to Offer Enhanced Customer Experience

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Customers calling Samsung’s Customer Care will have the option to switch to a synchronized voice and screen interface instead of a traditional call center experience. Smart Touch Call is an intuitive service experience that captures the caller’s needs and enables them to interact with the system.

Using this digital self-service option, customers will be able to find a resolution to most of their common queries such as locating the nearest service centre from them, repair tracking, software updates, spare part pricing, warranty information, in-home service reservation, appointment booking, order status, product registration and several Do It Yourself product troubleshoots.

“The Smart Touch Call service has been intelligently designed keeping in mind the current needs of our customers, helping them save their time as they juggle between multiple personal and professional roles. At Samsung, we believe in creating innovative customer-centric solutions to meet the changing needs of our users and we are confident that this new service will reduce call wait time and provide customers quick self-service options for their queries,” said Sunil Cutinha, Vice President, Customer Service, Samsung India.

How Smart Touch Call Works

Any customer who dials in to Samsung’s Customer Care (1800-5-7267864) and opts for Smart Touch Call will get an SMS or a pop-up menu while being on call. Customers can select the self-help option or select their preferred communication mode like email support, WhatsApp support, chat support or voice support. Callers can fill out a form with their details and concerns even before getting connected with a customer service agent, for faster resolution.

With Smart Touch Call, customers can expect a lower call wait time and a faster call transfer time that is caused due to wrong menu selections.

To help customers resolve their product service issues without stepping out of their homes. Samsung has recently expanded its contactless service offerings in the country with a new pick-up and drop service for smartphone and tablet devices. Customers visiting Samsung service centers can also opt for drop-only service to get their mobile devices delivered to their home post repair. The pick-up and drop service I currently available in 46 cities and can be availed by connecting with Samsung customer service on Whatsapp number 1800 5 7267864.

In addition, customers who want to visit any of Samsung’s service centres to get their smartphones and tablets repaired can book their appointments online on www.samsung-appointment.com or through the Samsung MyGalaxy App and the Samsung Members App, for a preferred day, time and location.

Samsung also offers several digital service options to its customers, helping them resolve their issues without stepping out of their homes. Customers can opt forWhatsApp, Remote Support, Live Chat, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube.

At the service centres, apart from all hygiene measures being taken at the entry points – temperature checks and hand sanitization – service counters have been equipped with sneeze guards and queue management is in place allowing only limited customers in at one time.

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Avail Exciting Deals on Home Essentials During Amazon’s ‘Home Shopping Spree’ Sale

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Amazon.in announces the ‘Home Shopping Spree’, with a host of exciting offers and deals on home essentials: Home Appliances, Kitchen appliances, Cookware & dining, Furniture, Toys & more. Customers can go on a shopping spree and redecorate their living space from the comfort of their homes for the upcoming year & winter season with coupons offering cashback, affordable no cost EMI, exchange offers, free delivery on first order anywhere in India. The sale will be live until Dec 5, 2021.

During the ‘Home Shopping Spree’ on Amazon.in, customers can look forward to savings on some of the best brands such as Panasonic, Bajaj, Wipro, Wolpin, Ferns & Petal, Goqii and more.

Here are some of the offers by participating sellers –

Top offers on Kitchen & home appliances

  • Up to 60% off Kitchen & home appliances
  • Up to 50% off | Geysers & immersion rods
  • Up to 40% off | Room heaters
  • Breathe Easy | Up to 50% off Air purifiers
  • Starting Rs.499 | Electric kettles
  • Up to 50% off | OTGs
  • For Fresh & warm food | Sandwich makers, toasters, coffee machines & more
  • Top offers from top brands: Eureka Forbes, Bajaj, Prestige & more

Top offers on Cookware & Dining:

  • Up to 50% off | Cooking Essentials
  • Up to 50% off | Kitchen Storage
  • Starting INR499 | Water bottles & flasks
  • Up to 30% off | Lunch boxes
  • Up to 40% off | Dinner sets
  • Dining Sets starting at INR 8,799

Top offers on Home décor, Furnishings & Furniture

  • Best deals on Furniture from top brands like Hometown, Home Centre, The Sleep Company, Duroflex & more
  • Up to 60% off on Cozy seating furniture
  • Starting 449 | Office chairs, desks & more
  • Up to 60% off | Comfortable sleeping with beds, mattresses & more
  • Top deals on Quality Verified furniture that offers quality assurance on a wide range of products like beds, mattresses, sofas & more.
  • Offers on top brands: Wipro, Wolpin, Saral Home, Nayasa, Bajaj, Panasonic, Ferns & petals, Cortina
  • Up to 70% off home furnishing
  • Up to 70% off home decor
  • Up to 60% off home storage & organization
  • Up to 60% off Lighting solutions
  • Up to 50% off Cloths Drying racks
  • Up to 50% off Ironing boards

Top offers on Appliances:

  • Up to 35% off | Washing Machines
  • Starting INR 6,890 | Refrigerators
  • Up to 35% off | Air Conditioners
  • Up to 40% off | Microwaves
  • Up to 50% off | Chimneys
  • Starting Rs. 19,999 | Dishwashers

Top offers on Sports & Automobiles

  • Complete your 2021 Fitness Targets with Amazon | Up To 70% Off on Fitness Equipment
  • Get Prepared for the Winters with Fitness at Home | Fitness Equipment Starting INR 79
  • Turn Your morning Bike Rides Electric | Up To 20% Off on Electric Cycles | Hero Lectro, Triad & More
  • Keep a Track of your Vitals with Premium Fitness Trackers | GOQii, Garmin, Suunto
  • Up to 50% Off on Sporting Essentials | Badminton, Football, Cricket, Table Tennis
  • Starting INR 99 | Vehicle Cleaning Products
  • Up to 25% off on Helmets
  • Up to 45% off | Car & Bike Tyres
  • Up to 45% off | Pressure Washers, Tyre Inflators & more
  • Up to 50% off | Car & Bike Accessories

Top offers on Home Improvement, Lawn & Garden Supplies:

  • Up to 60% off on Electrical Supplies
  • Up to 50% off on Smart plugs
  • Up to 60% off on Kitchen & Bath fittings
  • Cleaning supplies starting at 99
  • Top offers from top brands: Scotch Brite, Gala & more
  • Up to 60% off on Power & Hand tools
  • Starting ₹72 | Pest control
  • Up to 50% off | Barbeque
  • Starting ₹69 | Pots & planters
  • Up to 50% off | Solar power & gadgets
  • Starting ₹69 | Live plants

Top offers on other accessories:

  • Up to 40% off on Power tools and welding machines
  • Up to 45% off | 3D printers and accessories
  • Starting 199 | Tissues wipes and more
  • Starting 99 | Tapes, adhesives and more

Top offers on Toys:

  • Minimum 20% off on educational toys

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Kent RO Seized Counterfeit Products During Raid at Bangalore, Nagpur and Ujjain

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In the recent past KENT observed that there is a large racket behind,  manufacturing and supplying spurious spare parts such as Ro membranes, sediment filters,  carbon filters. These spare parts are basics spare parts of Water Purifiers for possessing  contaminated water to pure potable water for human consumption. 

Since drinking pure water is vital to human health and contaminated or impure water will have  a health hazard, therefore, Kent aggressively pursuing actions to restrict counterfeiters, who  for a small monetary gain playing with the health of the innocent consumes.  

In three separate incidents Kent conducted Police Raids with the help of its investigating  agencies and succeeded in catching hold of counterfeiters at Bangalore, Nagpur and Ujjain. 

F.I.Rs have been registered and accused Lokesh the owner of Aqua Star water Technology,  Bangalore, Ankit Uttamchand Paridhi, Ganesh Nagar, Nagpur and Sanjay Patidar owner of  Patidar Home Services, Ujjainhave been arrested. Police authorities of the respective places seized large number of spurious /fake filters. Police seized more than 300 numbers of counterfeit filters in each location.  

Kent is aggressively pursuing its Brand Protection activities targeting to eliminate counterfeiters. Kent has appointed investigating agencies in all parts of India to effectively carryout its Brand Protection activities. More raids and seize operations will be conducted on  day to day basis to unearth and eliminate this entire racket involved in counterfeit and  duplicate product and spare part of KENT Brand Water purifiers. 

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Buy Kitchen Appliances at Big Discounts on Amazon ‘Chef’s Kitchen Store’

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For the heart of the house, Kitchen, Amazon.in announced its specially curated store ‘Chef’s Kitchen Store’ which brings in a wide selection of cookware, bakeware, crockery, food processors, and much more. Customers can steal deals from a host of popular brands such as Prestige, Usha, Philips, Pigeon, Wonderchef, Agaro, Cello, Havells, Eureka Forbes, and KENT among others.  

The ‘Chef’s Kitchen Store’ on Amazon.in has been curated keeping in mind the needs of a budding chef and baker, cooking enthusiast and those who love to try new hacks in the kitchen. It offers access to wide variety of products to suit the unique needs of everyone from the comfort of their homes. 

Here are some products customers can choose from on Amazon.in’s ‘Chef’s Kitchen Store’. All offers & deals are from participating sellers. 

Pigeon Amaze Plus 1.5L Electric Kettle – Enjoy hot beverages whether it is green tea, black tea, a cup of hot coffee or hot chocolate with Pigeon Amaze 1.5 Litre Electric Kettle. This electric kettle gives you unmatched efficiency with its effortless functionality from a simple press button and helps you to get hot water or liquids at your desired temperature. Buy this on Amazon.in for INR 625.

  • Prestige IRIS Plus Mixer Grinder – Get home this powerful mixer grinder with 750 watts motor and 4 super-efficient blades that will help grind all types of food with ease. It’s superior grade plastic body, sturdy handles, 3 stainless steel jars and juicer jar with sieve makes it a kitchen essential. Buy this on Amazon.in for INR 3,249.
  • Bajaj 2200 TMSS Oven Toaster Griller (OTG) with Motorised Rotisserie and Stainless-Steel Body – Considered Chef’s First Choice, this OTG comes with 1200 Watts and a storage capacity of 22 litres and is compact enough to fit anywhere in your kitchen. It also comes with 7 Accessories including grill tray, baking tr ay, Crumb Tray, Skewer rods, Tongs for baking/grill tray and rotisserie attachment. Get this on Amazon.in starting at INR 5,899.
  • Philips Viva Collection Induction Cooktop (Black) – The electromagnetic induction technology of the Philips induction cooktop ensures high heating efficiency and helps cook food faster than a gas stove. It comes with 0-3 hrs time setting, touch start for easy use and 1.2-meter-long cord length that allows convenient usage. Available on Amazon.in starting at INR 2,949.
  • Prestige IRIS LPG Gas Stove, 3 Burner (Black) – This gas stove from Prestige comes with a spill proof design, toughened glass top, tri-pin brass burners and ergonomic knob design that makes turning the knob, easy on the fingers. Get this on Amazon.in starting at INR 3,900.

Prestige Popular Max 5 + 3 + 2 Litre Aluminium Pressure Cooker Combo Pack – This pressure cooker combo pack is made using superior quality virgin aluminium to ensure enhanced safety. Additionally, it comes with metallic safety plug, pressure indicator, comfortable handles and is compatible with gas and induction both. Get this on Amazon.in starting at INR 2,799.

Cello Flip Style Stainless Steel Insulated Flask without Thermal Jacket – This flask comes with double walled vacuum insulated technology that keeps beverages hot or cold longer and inner copper coating for better temperature retention with thermoseal technology. Get this on Amazon.in starting at INR 816.

MILTON Divine Jr Inner Stainless-Steel Casserole – Eating hot and fresh food is everyone’s desire and this casserole with a stainless-steel interior and plastic outer body retains heat effectively for long periods of time. It comes with sufficient capacity to store foods for a family of 3-4 and has three insulated casseroles of different sizes 1400 ml, 830 ml, 430 ml. Helps you to place a delicious and complete meal on your dining table for family or for guests. Now eat a hot and healthy lunch or dinner even on your busy days or carry them safely for a day out. Buy this on Amazon.in starting at INR 737.

Pigeon Mio Nonstick Aluminium Cookware Gift Set – The new MIO non-stick cookware range includes Flat Tawa, Fry Pan, Kitchen Tool Set, and Kadai with Glass Lid which is developed using the latest Italian technology that ensures high durability and smoothness to the products to provide you with a joyful and healthy cooking experience. The range comes in appealing designs that not only suit the look of your kitchen but also your personality. Get this on Amazon.in starting at INR 1,349.

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