The demand for innovative tech gadgets has increased many folds in last few years and we see this market has become very crowded. But in the longer run, the brands who offer quality and best service always get preference from the customers. Jyoti Janda, Editor, Telecom Today recently got an opportunity to talk to Mr. Sandeep Gupta, CMD & Co-Founder, SKYBALL, an emerging tech brand which offers home audio and smart accessories. He talked about latest products, service centers, and commitment for their customers. Read below the complete conversation:
Jyoti: Please tell about the presence of Skyball in India. What all products are you offering here?
Sandeep: Our extensive presence on e-commerce portals- Amazon and Flipkart ensures that Skyball's products reach every corner of India. Committed to providing exceptional service, we have also set up more than 507 active service centers across a remarkable 450 cities, ensuring prompt assistance to our customers.
Skyball has strategically positioned state-of-the-art facilities in Greater Noida and Roorkee, collectively covering an impressive factory area of 1,20,000 square feet. This enables us to meet the demands of the Indian market efficiently while maintaining the highest quality standards.
As a pioneer in Home Audio, Smart Accessories, and Consumer Electronics, Skyball offers a diverse range of innovative products that cater to the modern lifestyle. Our extensive portfolio includes an array of feature-packed products including- Party speakers, Sound Bars, Tower speakers, and Smartwatches.
Jyoti: How do you ensure that your product meet all three aspects – quality, technology and affordability?
Sandeep: Skyball's dedication to crafting products that embody quality, technology, and affordability is unwavering. Through innovation, rigorous quality control, and a robust understanding of audio and wearable technology, we create products that exceed customer expectations and set industry standards.
As a result of optimizing our production processes and supply chain, we are able to offer competitive pricing without compromising on quality. Our extensive network of distributors and service centers across numerous cities ensures effective distribution and service, minimizing operational costs.
Additionally, leveraging the collective experience of VMI International Pvt Ltd, enables us to make informed decisions that contribute to cost-effective product development. Through these efforts, we remain committed to delivering accessible yet high-quality products to our valued customers.
Jyoti: In a market filled with established competitors, how does Skyball differentiate itself?
Sandeep: Skyball differentiates itself in a competitive market through a blend of factors. Our strong edge begins with a wealth of experience in manufacturing, research and development, and an unyielding commitment to innovative product development. This dedication empowers us to continually create cutting-edge solutions that cater to evolving consumer needs. What truly distinguishes Skyball is our unwavering focus on delivering quality products at affordable prices. This core principle not only underscores our commitment to value but also establishes a strong connection with our customers who seek both reliability and budget-friendliness.
We prioritize quality and affordability, backed by a partnership with VMI for rigorous testing. With expansive production facilities and in-house testing, we consistently exceed industry standards. This comprehensive approach establishes Skyball as a reliable, trustworthy, and efficient choice, appealing to discerning customers seeking value and excellence.
Jyoti: What are the latest trends in the audio and smart accessories market which are being adopted by Indian customers?
Sandeep: Tech-savvy consumers have a strong inclination toward the latest and most advanced technologies. They prioritize features such as immersive audio, Active Noise Cancellation (ANC), Environment Noise Cancellation (ENC), integration with voice assistants, and flawless connectivity, all within a reasonable budget. Furthermore, audiophiles value durability, as a number of consumers today aim to use their portable audio accessories worry-free on the go.
For non-audio smart accessories, such as wearable devices, consumers look for both an elegant design and a comprehensive set of health and wellness features at a reasonable price. Furthermore, modern consumers demand large displays, seamless synchronization with mobile devices, personalization options, and IP ratings for added durability.
Jyoti: What are your commitments to your customers regarding best service support in case they face any issues in the products?
Sandeep: Skyball, the three month young brand guarantees prompt and effective issue resolution through its extensive network of service centers, all managed by proficient specialists. Our team operates from 507 active service centers, a number that continues to grow rapidly, strengthening our commitment to delivering an exceptional service experience. Simultaneously, our unwavering focus on enhancing product durability aims to minimize defect rates. Our expansive warranty coverage extends well beyond the initial purchase, offering enduring peace of mind.
Our easily accessible service locations are available to assist you wherever and whenever you need it. We also aggressively seek and cherish our clients' feedback, which helps us to continuously improve our service quality.
