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Gartner Reveals Seven Digital Disruptions CIOs May Not See Coming

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Gartner, Inc. revealed seven digital disruptions that organizations may not be prepared for. These include several categories of disruption, each of which represents a significant potential for new disruptive companies and business models to emerge.

“The single largest challenge facing enterprises and technology providers today is digital disruption,” said Daryl Plummer, vice president and Gartner Fellow. “The virtual nature of digital disruptions makes them much more difficult to deal with than past technology-triggered disruptions. CIOs must work with their business peers to pre-empt digital disruption by becoming experts at recognizing, prioritizing and responding to early indicators.”

The seven key digital disruptions CIOs may not seeing coming are:

Quantum Computing

Quantum computing (QC) is a type of nonclassical computing that is based on the quantum state of subatomic particles. Classic computers operate using binary bits where the bit is either 0 or 1, true or false, positive or negative. However, in QC, the bit is referred to as a quantum bit or qubit. Unlike the strictly binary bits of classic computing, qubits can represent 1 or 0 or a superposition of both partly 0 and partly 1 at the same time.

Superposition is what gives quantum computers speed and parallelism, meaning that these computers could theoretically work on millions of computations at once. Further, qubits can be linked with other qubits in a process called entanglement. When combined with superposition, quantum computers could process a massive number of possible outcomes at the same time.

“Today’s data scientists, focused on machine learning (ML), artificial intelligence (AI) and data and analytics, simply cannot address some difficult and complex problems because of the compute limitations of classic computer architectures. Some of these problems could take today’s fastest supercomputers months or even years to run through a series of permutations, making it impractical to attempt,” said Mr. Plummer. “Quantum computers have the potential to run massive amounts of calculations in parallel in seconds. This potential for compute acceleration, as well as the ability to address difficult and complex problems, is what is driving so much interest from CEOs and CIOs in a variety of industries. But we must always be conscious of the hype surrounding the quantum computing model. QC is good for a specific set of problem solutions, not all general-purpose computing.”

Real-Time Language Translation

Real-time language translation could, in effect, fundamentally change communication across the globe. Devices such as translation earbuds and voice and text translation services can perform translation in real-time, breaking down language barriers with friends, family, clients and colleagues. This technology could not only disrupt intercultural language barriers, but also language translators as this role may no longer be needed.

“To prepare for this disruption, CIOs should equip employees in international jobs with experimental real-time translators to pilot streamlined communication,” said Mr. Plummer. “This will help establish multilingual disciplines to help employees work more effectively across languages.”

Nanotechnology

Nanotechnology is science, engineering and technology conducted at the nanoscale — 1 to 100 nanometers. The implications of this technology is that the creation of solutions involve individual atoms and molecules. Nanotech is used to create new effects in materials science, such as self-healing materials. Applications in medicine, electronics, security and manufacturing herald a world of small solutions that fill in the gaps in the macroverse in which we live.

“Nanotechnology is rapidly becoming as common a concept as many others, and yet still remains sparsely understood in its impact to the world at large,” said Mr. Plummer. “When we consider applications that begin to allow things like 3D printing at nanoscale, then it becomes possible to advance the cause of printed organic materials and even human tissue that is generated from individual stem cells. 3D bioprinting has shown promise and nanotech is helping deliver on it.”

Swarm Intelligence

Digital business will stretch conventional management methods past the breaking point. The enterprise will need to make decisions in real time about unpredictable events, based on information from many different sources (such as Internet of Things [IoT] devices) beyond the organization’s control. Humans move too slowly, stand-alone smart machines cost too much, and hyperscale architectures cannot deal with the variability. Swarm intelligence could tackle the mission at a low cost.

Swarm intelligence is the collective behavior of decentralized, self-organized systems, natural or artificial. A swarm consists of small computing elements (either physical entities or software agents) that follow simple rules for coordinating their activities. Such elements can be replicated quickly and inexpensively. Thus, a swarm can be scaled up and down easily as needs change. CIOs should start exploring the concept to scale management, especially in digital business scenarios.

Human-Machine Interfaces

Human-machine interface (HMI) offers solutions providers the opportunity to differentiate with innovative, multimodal experiences. In addition, people living with disabilities benefit from HMIs that are being adapted to their needs, including some already in use within organizations of all types. Technology will give some of these people “superabilities,” spurring people without disabilities to also employ the technology to keep up.

For example, electromyography (EMG) wearables allow current users who would be unable to do so otherwise to use smartphones and computers through the use of sensors that measure muscle activity. Muscular contraction generates electrical signals that can be measured from the skin surface. Sensors may be placed on a single part or multiple parts of the body, as appropriate to the individual. The gestures are in turn interpreted by a HMI linked to another device, such as a PC or smartphone. Wearable devices using myoelectric signals have already hit the consumer market and will continue migrating to devices intended for people with disabilities.

Software Distribution Revolution

Software procurement and acquisition is undergoing a fundamental shift. The way in which software is located, bought and updated is now in the province of the software distribution marketplace. With the continued growth of cloud platforms from Amazon Web Services (AWS), Microsoft, Google, IBM and others, as well as the ever-increasing introduction of cloud-oriented products and services, the role of marketplaces for selling and buying is gathering steam. The cloud platform providers realize (to varying degrees) that they must remove as much friction as possible in the buying and owning processes for both their own offerings and the offerings of their independent software vendors (ISVs) (i.e., partners). ISVs or cloud technology service providers (TSPs) recognize the need to reach large and increasingly diverse buying audiences.

“Establishing one’s own marketplace or participating as a provider in a third-party marketplace is a route to market that is becoming increasingly popular. Distributors and other third parties also see the opportunity to create strong ecosystems (and customer bases) while driving efficiencies for partners and technology service providers,” said Mr. Plummer.

Smartphone Disintermediation

The use of other devices, such as virtual personal assistants (VPAs), smartwatches and other wearables, may mean a shift in how people continue to use the smartphone.

“Smartphones are, today, critical for connections and media consumption. However, over time they will become less visible as they stay in pockets and backpacks. Instead, consumers will use a combination of voice-input and VPA technologies and other wearable devices to navigate a store or public space such as an airport or stadium without walking down the street with their eyes glued to a smartphone screen,” said Mr. Plummer.

CIOs and IT leaders should use wearability of a technology as a guiding principle and investigate and pilot wearable solutions to improve worker effectiveness, increase safety, enhance customer experiences and improve employee satisfaction.

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Tata Tele business service hosts a Successful discussion with CXOs for resilience & business growth in Post COVID world

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Tata Tele Business Services (TTBS), hosted CXO Round Table Discussion with industry leaders on building a new mindset for business resilience and growth. The discussion centered around Respond, Reboot and Reinvent as key imperatives; with large Enterprises reinventing their business models as they continue to respond effectively to the aftershocks of the crisis.

 While the potential requirement for many organizations is to build digital competency, the larger goal is to be data-driven and leveraging the cloud capabilities. Moreover, witnessing variable cost structures, agile operations, and automation which could create stronger capabilities with digital presence and security.

According to an IDC report, ‘By 2022, 70% of all organizations will have accelerated use of digital technologies, transforming existing business processes to drive customer engagement, employee productivity, and business resiliency.’

Industry representatives such asUpkar Singh, Director IT, Fidelity Information Services India Ltd., Raj Neravathi – Head of Technology, Titan, Yogesh Kothari – Sr. Vice President, Quatrro Business Support Solutions shared their expertise upon business agility, examples from their professional career and how they are successfully driving the digital transformation journey for their organization.

Addressing the session, Mr. Shibhu Davies, Sales Head – North and East, Tata Communications Ltd. said, “There is a plethora of technology available in the market, understanding the most suitable one for a particular business is the key factor. To thrive in the next normal, companies must be data driven to make critical and timely decisions. While there is an uptick in the businesses investing in data and nimble technologies like cloud and AI, many are still struggling to maintain momentum. Businesses need to get out of cultural obstacles, address data privacy and governance challenges to enhance their degree of business transformation.” 

Elaborating further on increasing adoption of Cloud communication, Mr. Shibhu Davies explained, “Cloud Communication suite like Smartflo being offered by Tata Teleservices are inherently designed for a digital or hybrid environment and is well-equipped to deal with the growing overlap between digital technology and enterprise operations. Besides enhanced efficiency and operational flexibility, it offers more robust security to your business with a pre-configured unified threat management system.”

Mr. Upkar Singh, Director IT, Fidelity Information Services India Ltd said “Covid has created an unprecedented impact across all regions – organizations that are flexible both from technology and operational perspective have been able to RESPOND in time, REBOOT their functions and are now REINVENTING result oriented approach”

Mr. Raj Neravathi – Head of Technology, Titan said, “During times of catastrophes, leadership plays a very important role in adoption to change. Composure, calmness, honoring and supporting every internal and external stakeholder through thick and thin helps revive business and defines leadership by example.” 

Mr. Yogesh Kothari – Sr Vice President, Quatrro Business Support Solutions said, “Challenges that enterprises are facing in the current times is resistance to change. There is a lack of vision for creating a digital journey for the customer and technology know how for their business” 

Highlights of discussion: 

Challenges in Technology Adoption 

The key challenges faced by enterprises for adopting new technologies extend both towards the changing customer experience along with employee pushback. Merely purchasing and implementing a solution in response to a localized issue does not equate to technology adoption and agility. Organizations are considering two key points, recognizing and responding to the shifting trends in consumer behavior and avoiding the initiatives that target specific issues.

The post-covid world has led to unexpectedly increased customer readiness towards trying new channels for interacting with businesses. 

Organizations adopting to technology, lead to driving changes strategically through an ongoing process where being receptive to changing consumer trends helps in the formulation of effective roadmaps. These roadmaps can then be used to build better value propositions by leveraging the right technological advancements, leading to business growth and benefits.

Role of Leadership In Bringing Organizational Change

Leadership plays a very critical role while dealing with catastrophes. From healthcare solutions to virtual classrooms, from facilitating remote work and learning, from re-imagining online business models and digital revenue lines, to stepping up the cyber security, organizations are working on new challenges.

The pandemic has accelerated transformation multifariously for businesses in India. Organizations are re-imagining their business models, relooking at talent management strategies, and fast-tracking digitalization efforts to be more resilient to disruption. 

Organizations are simplifying and enhancing their IT landscape, architecting systems for integration, balancing operational and capital expenses using the cloud. Investments are being made towards intelligent systems that provide incremental learning abilities. 

Technology Investments for a Digital Future

Over the last couple of months, it has become increasingly evident that digital adoption is not negotiable. Having the right technology to power up digital strategies is fundamental in today’s business world. It is a business requirement without which organizations are not able to grow in a rapidly evolving market landscape.

A good business continuity solution that delivers digital workspaces to access critical applications, have accelerated the performance of organizational applications on remote connections. With right platform and solutions clubbed with excessive trainings, organizations have managed to continue with their operations without major loss in productivity or efficiency.

Digital technologies have caused a shift in customer expectations, resulting in a new kind of modern buyer. Today’s consumers are constantly connected and aware of what they can do with technology. Bringing the employees up to speed to cater to the new age customers has been one of the key form of investments for various organizations. 

Respond, Reboot and Reinvent – The New Mindset for Growth

Organizations have taken immediate actions focused on keeping people safe and essential business functions operating. This has been relatively marked with high effort and possibly chaotic activity.

Organizations are adopting to the wholistic approach, recognizing evolving customer demand, channels of information consumption, building continued incremental intelligence including technology that provides agility. Agile decision making and strategy setting by enterprises have outsized performance and established a lead over the competition that sustains long after the initial disruption. By reinventing themselves, organizations have learnt to conduct operational processes and workflows in new, repeatable, and scalable ways.

Key Takeaways

  • Gaining New perspectives, relooking at business models and embracing new models of harnessing technology have become business priorities.  
  • Reinvent on an ongoing basis to build an agile, adaptive & resilient enterprise for a sustainable future. 
  • Uninterrupted connectivity between all stakeholders, internally within employees and externally with customers and vendors across platforms and touch points is of critical importance.

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Networking

Bharti Airtel Announces 5G Ready Network

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In a major landmark, Bharti Airtel (“Airtel”) announced that it has become the country’s first telco to successfully demonstrate & orchestrate LIVE 5G service over a commercial network in Hyderabad city.

Airtel did this over its existing liberalised spectrum in the 1800 MHz band through the NSA (Non Stand Alone) network technology. Using a first of its kind, dynamic spectrum sharing, Airtel seamlessly operated 5G and 4G concurrently within the same spectrum block. This demonstration has emphatically validated the 5G readiness of Airtel’s network across all domains – Radio, Core and Transport. 

Airtel 5G is capable of delivering 10x speeds, 10x latency and 100x concurrency when compared to existing technologies. Specifically, in Hyderabad, users were able to download a full length movie in a matter of seconds on a 5G phone. This demonstration has underlined the company’s technology capabilities. The full impact of the 5G experience, however, will be available to our customers, when adequate spectrum is available and government approvals received.

Gopal Vittal, MD & CEO, Bharti Airtel said: “I am very proud of our engineers who have worked tirelessly to showcase this incredible capability in Tech City, Hyderabad today. Every one of our investments is future proofed as this game changing test in Hyderabad proves. With Airtel being the first operator to demonstrate this capability, we have shown again that we have always been the first in India to pioneer new technologies in our quest for empowering Indians everywhere.” 

“We believe India has the potential to become a global hub for 5G innovation. To make that happen we need the eco system to come together – applications, devices and network innovation. We are more than ready to do our bit.” added Gopal Vittal.                  

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Airtel Xstream Fiber Rolls Out Gigabit Wi-Fi Experience

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Bharti Airtel (“Airtel”) has kicked off the New Year with some exciting news for customers with the launch of hyper-fast Wi-Fi experience. 

Airtel Xstream Fiber customers can now enjoy 1 Gbps data speeds over Wi-Fi and no longer have to be constrained by a dedicated LAN cable. The Airtel Xstream Fiber Rs 3999 plan now comes with a complimentary 1 Gbps Wi-Fi router to go with unlimited data quota and massive bundled content.  

The highly advanced 4×4 Wi-Fi router, will enable seamless 1 Gbps Wi-Fi coverage across Homes and Small Offices. This will unlock a great experience for online gaming and animation and for work or study from home with large number of concurrently connected devices. Small Offices will be able to deploy multiple high speed connections for applications such as stock trading and online collaboration that requires reliable high speed connectivity with zero downtime.      

Says Vir Inder Nath, CEO – Homes, Bharti Airtel: “Reliable high speed connectivity is a lifeline in today’s digital first world and Airtel is proud to be at the forefront of India’s broadband revolution. A key ask from our customers was liberation from the LAN cable to enjoy the 1Gbps experience and we are delighted to make that happen.”        

Airtel Xstream Fiber’s 1 Gbps broadband plan at Rs 3999 also comes with a complimentary Airtel Xstream Box that offers 550 TV channels and OTT content from the Airtel Xstream app library that includes over 10,000 movies & shows aggregated across 7 OTT apps and 5 studios. It offers subscription to premier video streaming apps such as Amazon Prime Video and ZEE5, all accessible through the Airtel Xstream Box.

Airtel is India’s largest private sector broadband service provider with presence in over 150 cities. 

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