Jabra is launches the Engage 50 – a professional digital corded headset that sets new standards for call quality and employee productivity to raise customer satisfaction.
Jabra has engineered the Engage 50 to solve the problems facing customer service-led organizations, with recent studies saying that 73 per cent of agents find that noise has a negative effect on their productivity.
Specifically designed for softphone environments, with features that combat noise and interruptions in the contact centre to drive customer satisfaction, the Jabra Engage 50 features a unique 3-microphone system that filters out background noise and breathing sounds, giving callers a superior experience. Stereo sound and super wideband enable vibrant, lifelike conversations – with the highest levels of hearing protection for agents. The Jabra Engage 50 is compatible with on-premises and cloud-based softphone platforms.
Rich call analytics
The Jabra Engage 50 headset uses specially-designed software to provide rich call analytics to power data-driven decisions to improve the customer experience, whilst combating the agent’s key pain point: noise. When using the Jabra Engage 50 the user gets live on-screen guidance via the Jabra Direct software to adjust the microphone boom arm if it’s not placed in an ideal position and should be adjusted to deliver the best call quality to enhance the customer experience.
With the Jabra Express software, the business can get an overview of the data for individual users or groups. For instance background noise measurements give companies an indication of areas or time periods where noise is above a certain threshold. This allows the business to make data-driven decisions to reduce noise and enhance productivity.
The headset also addresses the issue of interruptions that affect agents’ work focus, thanks to multi-colour status lights on both earcups. These lights can be customised for the needs of the business, ensuring that users are never bothered while in the middle of an important call. Impressive passive noise cancellation further guards against interruptive ambient noise and improves agents’ ability to focus.
“Our research has found that up to 90 per cent of organisations perceive customer satisfaction as a competitive differentiator,” said Holger Reisinger, SVP Business Solutions, at Jabra. “When it comes to improving call quality and outcome, it’s vital that we listen to customer service agents, who know better than anyone what distracts them from doing their job, or completing calls satisfactorily.”
“That’s why we’ve engineered the Jabra Engage 50 to meet the challenges of today’s customer service-oriented business. There’s no headset on the market that provides the same levels of audio quality, noise cancellation and features to help call-centric workers to focus on their job without fear of interruption. We’ve also listened to business owners, two thirds of whom plan strategic investments in advanced analytics in the next two years. The rich call analytics in the Jabra Engage 50 enable businesses to make data-driven decisions to improve call quality for both agents and customers,” added Reisinger.
“Engage 50 is engineered for customers with big focus on customer satisfaction and managing increasingly complex calls. This coupled with the Jabra Direct and Xpress 2.0 software solution enables the end user and the IT team to deploy and manage the headsets better” said Peter Jayaseelan, Managing Director (South Asia)
The Engage 50 headset holds three patents for features that improve call quality: its 3-microphone system to reduce unwanted sounds, embedding the processing chip directly in the earcup, and the audio improvements that balance the incoming sound and automatically adjust to the users’ preferences.
Further to these patents, Engage 50 features a call control unit accessory, the Jabra Engage Link, that allows agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. Meanwhile, each headset incorporates category-first USB-C for easy connection to PC and mobile devices, with the option of USB-A connectivity as an accessory.
Key features: Jabra Engage 50 Stereo/Mono
- Noise cancelling 3-microphone system with stereo sound and super wideband
- Impressive passive noise cancellation
- Meets Skype for Business Open Office requirements
- Two integrated status (busy) lights
- Comfortable and adjustable for all-day use
- Live on-screen microphone guidance for users
- Rich call analytics for the business to use
- USB-C connectivity. USB-A connectivity via accessory
The Jabra Engage 50 Stereo/Mono headset is now available via selected retailers at MRP of: Stereo: INR INR 23,730, Mono: INR 21,470
Here Are The Best Sustainable Commercial PCs
In line with Dell Technologies’ Progress Made Real social impact plan, Dell has incorporated sustainable solutions, materials and packaging in the industry’s most sustainable commercial PC portfolio.
The new Latitude 7320 detachable isasleek, lightweight and ready to support the “do-from-anywhere” work style. Itfeatures ComfortView Plus low blue light solution that eases eye strain and fatigue delivering the most comfortable viewing experience. The Latitude 7320 detachable comes with a 13-inch display and an advanced 5 MP front-facing camera, with Temporal Noise Reduction (TNR) to bring brighter, sharper visuals to video calls. With all ports and security features in the tablet head, users can enjoy the flexibility of this device and detach without worry. This device also contributes to our 2030 sustainability goals with EPEAT Gold registration; waterborne paint on 100 percent of painted parts; and packaging trays that feature ocean-bound plastic (25%) and HDPE recycled plastic (75%). The Dell Latitude 7320 starts at INR 85,000 and is available on DellTechnologies.com.
Designed for professionals across manufacturing, engineering, education and financial industries, the Precision 3560 Mobile Workstation features 100% sRGB, 400nit display with ComfortView Plus and Dell’s exclusive PremierColor software. This lightweight workstation provides an incredible mobile platform for 2D and entry 3D CAD, as well as reporting and data analysis. The Precision 3560 is the first PC among Dell’s commercial portfolio to use bioplastic from tree waste in their design. Produced using a by-product of the paper making process called ‘tall oil,’ these devices feature lids containing 21% bioplastic content. The Precision 3560 starts at INR 74,500 and is available on DellTechnologies.com.
The Latitude 5320 comes with 11th Generation Intel® CoreTM with Intel® Rapid Storage Technology and offers upto Core i7 Iris® Xe Graphics. A great example of a renewable material, our bioplastics are blended with recycled carbon fiber and other plastics for a total of 71% recycled or renewable materials in the lid of the Latitude 5000 series. By focusing on the second heaviest part of the device – the lid – Dell can make a larger sustainability impact, reducing the product’s carbon, water and energy footprint, while maintaining Dell’s high reliability, durability and performance standards. The Dell Latitude 5320 starts at INR 77,500 and is available on DellTechnologies.com.
Upgraded with the Intel® Evo™ series, the XPS 13 9310 brings the perfect combination of performance, responsiveness, battery life and stunning visuals. Co-engineered with Intel, the Dell XPS 13 is verified to provide a seamless experience for entertainment or work, anywhere. With up to i7 11th Gen Intel® Core™ processors coupled with the Intel® Iris® Xe graphics, the XPS 13 is now even faster, smoother and more immersive. On a planet with almost 8 billion people, every action we take makes an impact. We have eliminated foam and single-use plastic bags with the new XPS family. Consumers can toss the entire XPS box in the recycling bin without thinking twice as it contains recycled ocean-bound plastics, locally recycled plastic, sustainable materials and recycled corrugate. The XPS 13 9310 starts at INR Rs. 150,990 including GST and is available for purchase at select Dell Exclusive Stores and on Amazon.
pTron Unveils Tangent Plus v2 BT Neckband at INR 999/-
pTron announces the launch of advanced and upgraded Tangent Plus v2. Jam-packed with extended playtime, high-quality audio, and design Tangent Plus v2 is available at a consumer-friendly price of INR 999 only.
The convenience factor coupled with the trendy design makes it a perfect choice for students and working professionals.
Mr. Ameen Khwaja, Founder & CEO, pTron commented on the launch, “Wireless is clearly the growing craze among the occupied youth. Every detail of pTron Tangent Plus is refined as per consumer feedback to include improvements in battery life, connectivity, seamless fast charging, and ergonomic design to produce the best possible music experience for music enthusiasts.”
The new Tangent Plus is an affordable, feature-rich, and efficient wireless neckband that fits easily within the everyday life of new-age India. It is an ideal choice for consumers looking to get more out of their listening experience with high-quality audio and convenient controls. The Bluetooth neckband boasts a perfectly secure fit, a built-in HD mic for crystal clear calls, Bluetooth 5.0 Connectivity for the most stable connection, and optimum battery life. On top of the class-leading sound, pTron Tangent Plus is equipped with voice assistant and 10 mm dynamic drivers for an immersive stereo sound, accurate high frequencies, and mega bass.
The product highlight is inarguably its quick charging and battery life. Only 10 minutes of charging allows 6 hours of playtime, making Tangent Plus the best partner for those on the go. A product engineered with meticulous attention to detail, presented in 3 vogue colors – Ruddy Red, Bleeding Blue, and Titanium Grey, the neckband is THE style statement of 2021.
VingaJoy Launches BT-5800 Wireless Headphone Priced at INR 2999
VingaJoy has announced the launch of its all new Heavy Bass Wireless Headphones BT-5800, in India. Priced at Rs. 2,999, VingaJoy BT-5800 wireless headphones enjoy up to 40 hours of play and talk time and easy listening with the ultra – lightweight headphones that include soft ear pads for comfortable wear. This pair of wireless headphones with mic is packed with Bluetooth v5.0. Dedicated to sound and comfort, they also support hands-free calling, and an impressive bass with high stereo feature. The headphones have multiple pairing mode options, such as Wireless/TF/SD card/AUX function.
The headset has a built-in dual microphone which provides 360-degree surround sound support. VingaJoy BT-5800 is easy to carry and offers hand-free calling experience while performing sports activities or driving. The biggest benefit of this wireless headphones is that it has a lightweight structure and foldable design, making it a great companion while commuting. It also offers painless wearing for an easy comfortable long hour usage.
Commenting on the launch, Mr. Lalit Arora, Co-Founder, VingaJoy said, “VingaJoy has been at the forefront of innovation and has evolved into developing some of the finest audio peripherals in the market right now. We have always been fascinated by sound and wanted to make the music experience better by discovering new technologies. We developed Smart Sound – audio that automatically adapts to the surroundings, to ensure our consumers get a consistent and superior experience of voice, audio and music in every environment. Aligned with that, the VingaJoy BT -5800 is a revolutionary headset that will change the way we experience sound and cope with noise in the future. We strongly believe that the product will have a strong appeal to our customers.
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