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MyGate ‘Silences’ Deliveries to Gated Communities for Seamless Customer Experience

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MyGate announced the launch of a silent and secure delivery experience for its users. This will enable its users to approve the entry of delivery executives without any interaction with the main gate and further strengthens the security protocol at MyGate communities. For this first-of-its-kind feature, MyGate has partnered with multiple e-commerce brands, including Swiggy, Zomato, Dunzo and Grofers.

How ‘Silent and Secure Delivery’ Works

MyGate’s users must enable the feature for auto-approval of deliveries from their preferred brands. For each delivery to the user, the brands will then share the assigned delivery executive’s details with MyGate.

On their arrival, the delivery executive need only share a phone number with the guard at the main gate for a quicker check-in, creating a seamless experience for the user and ensuring that only the delivery executive originally assigned by the e-commerce player is authorised to enter the community.

Three-Month Pilot

During a three-month pilot in Bengaluru, residents used the feature over 1 million times. In comparative trials, it was found to reduce the check-in time to under 15 seconds from up to 3 minutes earlier, thereby creating a hassle-free experience for delivery executives and enabling brands to significantly improve on an otherwise time-consuming component of last-mile delivery.

MyGate will now roll out the feature to communities in 9 other cities it is present in, including New Delhi, Mumbai, Kolkata, Chennai, Pune and Hyderabad.

Speaking about the new feature, Vijay Arisetty, CEO & Cofounder, said, “Our objective is to simplify urban living by reducing the friction of every interaction within a gated community. With e-commerce now integral to the daily routine, and delivery numbers increasing every day, a silent, secure entry procedure was essential. Through these partnerships, our communities will experience smoother, safer deliveries and a reduction in gate congestion.”

Founded in 2016, MyGate is an end-to-end community management solution that enables over 500,000 homes in 2,500+ gated communities to manage their deliveries, daily staff, visitors, society payments and communications in a click. The company raised Series A funding of $9 million in a round led by existing investors, Prime Venture Partners.

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Airtel Adds Covid Support Resources on Its Airtel Thanks App

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Bharti Airtel (“Airtel”) has rolled out a range of Covid support initiatives for customers by leveraging its digital platforms.

Covid services on Airtel Thanks app

Airtel has integrated easily accessible bouquet of Covid support resources and related information in the Airtel Thanks app’s Explore section.  

  1. Covid SOS: Covid SOS aggregates verified and updated contacts for important supplies such as medicines, oxygen, plasma donors, ambulance, hospital beds (regular, O2, ICU), and testing centres. With a few clicks, the platform connects users to these service providers/resources and tries to ensure that users do not have to waste precious time to access this data. All the information available on Covid SOS is painstakingly verified by their teams. The platform is powered by Airtel IQ.            
  1. Cowin: Airtel Thanks users can also book a vaccination slot for themselves and their loved ones through the app. With the Cowin platform APIs integrated with Airtel Thanks app, information on nearest vaccination centres and available slots is updated on real time basis.

Users need to download the latest version of Airtel Thanks app (iOS, Android), go to the Explore section and click on the Covid support banners to access relevant resources.

Business can create FREE Helpline for employees with Airtel IQ   

Business of all sizes can set up FREE Covid Helpline for their employees within two minutes with Airtel IQ – a cloud communication platform. Airtel is giving 5000 minutes with each Helpline account so that businesses can stay connected with their employees and organize their efforts.

This feature is particularly useful for medium to small sized companies who can set up a secure helpline instantly without any in-house telco infrastructure.

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Access COVID-19 Resources on Indus App Bazaar

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Indus App Bazaar has curated a special category of featured apps under ‘COVID-19 Resources’ to equip people with the right information around solutions to tackle the ongoing pandemic. The category includes apps like 1 mg, Practo, BigBasket, Country Delight, Bajaj Finserv Health, and Paytm, to name a few.

Amid this global upheaval, people constantly lookout for solutions around health, finance, and essentials – the three key elements for sustenance. These are trying times for everyone, and Indus App Bazaar believes that humanity can serve as one of the greatest tools to weather this crisis. The availability of curated apps underlines the brand’s commitment to supporting people and helping them sail through the black swan event using the power of apps.

Speaking about the Covid-19 curation, Suniva Rawat, AVP, Marketing, Indus App Bazaar said, “India is grappling with COVID-19 and we wanted to make the discovery of use apps extremely easy. This curation has been done with the needs of Indians who are staying at home. This is especially useful for Indians who require assistance to go digital.”

Designed to help users discover new and trending apps in their preferred language, Indus App Bazaar houses over 400,000 apps in English as well as 12 Indian languages, including Hindi, Marathi, Gujrati, Tamil, and Bengali. Driven to support ‘Made in India’ and ‘Vocal for Local’ initiatives, this app store aims to address the needs of Indian consumers using local and linguistic content.

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Now Invest in Gold with Airtel Thanks App

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As part of its growing bouquet of digital services, Airtel Payments Bank launched DigiGold in partnership with SafeGold – the leading provider of digital gold.  

With DigiGold, Airtel Payments Bank’s savings account customers can invest in 24K gold using the Airtel Thanks app. Customers can also gift DigiGold to their family and friends, who have a savings account with Airtel Payments Bank.

The gold purchased by customers is stored securely by SafeGold at no additional cost and can be sold through Airtel Thanks app at any time in a matter of few clicks. There is no minimum investment value requirement and customers can start with as low as one rupee.  

Ganesh Ananthanarayanan, Chief Operating Officer, Airtel Payments Bank, said, “DigiGold is the latest addition to our neo-banking proposition of simple, secure, and value-driven products. Our customers can now invest in gold through a seamless digital journey on our app. We also plan to introduce Systematic Investment Plans to enable customers to invest regularly.”

Gaurav Mathur, MD, SafeGold, said, “Gold being a part of almost every Indian’s investment portfolio, it is imperative for the ecosystem to devise avenues that empower every citizen to buy and sell gold digitally. Gold has seen a resurgence over the past year as the savings instrument of choice, and we are proud to have partnered with Airtel Payments Bank to offer customers range of digital gold related products in the manner and value of their choice.”

SafeGold, the leading provider of digital gold, offers customers 24K gold ascribing to international quality standards. It combines the convenience and speed of the internet with the safety of a SEBI registered Trustee, and more security than traditional gold purchases.

Airtel Payments Bank recently increased its savings deposit limit to Rs 2 lakhs in line with RBI guidelines. It now offers an increased interest rate of 6% on deposits between Rs 1 – 2 lakhs.

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