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Infobip Redefines Customer Experience for Indian Enterprises with WhatsApp Business

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Infobip enables rich content customer dialogue over WhatsApp in India.

Infobip’s enablement of WhatsApp Business allows enterprises in over 180 countries to communicate branded, rich content to its customers over WhatsApp, the chat app trusted and used by 1.6 billion people worldwide. In India, over 200 million people uses WhatsApp on a daily basis

With its efficient onboarding process, tailoring to client needs, Infobip has acquired a strong roster of WhatsApp clients across the globe. In India, Infobip is a partner of choice for large and medium sized enterprises in a wide range of sectors such as banking, financial services and insurance (BFSI), retail, travel and on-demand service companies

“User experience and engagement have become paramount in today’s increasingly competitive business landscape, particularly in the B2C space. WhatsApp Business provides the perfect opportunity for brands to communicate with their customers by using rich media content that personalised for them and available readily on their mobiles. As a pioneer in the space with multiple deployments across the globe, Infobip offers businesses an enterprise communication platform that is efficient, convenient and scalable. Given the popularity of WhatsApp among Indian users and the growing trend of conversational commerce, Infobip is poised to redefine customer experience as we know it today.” said Harsha Solanki, Managing Director, Infobip India

WhatsApp Business drives engagement for enterprises by facilitating convenient, quick and secure communication with their customers. The solution enables businesses to exchange a wide range of information with customers such as transaction alerts, shipping or delivery status updates, query resolution, activation codes among others. The chat app also provides brands an opportunity to offer personalized, branded, and rich content communication including images, videos, documents and files.

WhatsApp Business enabled by Infobip is providing our customers with information and specifications about a new car purchase. We can also provide our customers with the address and the details of the nearest car dealership if a buyer is looking for a used car. It is all about providing a great customer experience when buying a car – one of the biggest personal investments you make in your life,” said Anurag Jain, COO and Co-founder of CarDekho.

“Consistent engagement and timely communication with our customers is imperative for EaseMyTrip. Using WhatsApp Business, enabled by Infobip, travellers can now conveniently receive everything from plane reservations to cancellations over WhatsApp-  the chat app they already use, avoiding downloading yet another app,’’ said Rikant Pitti, COO and Co-founder of EaseMyTrip.

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Now Get 24×7 Services on Airtel Thanks App

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Airtel will continue to provide all essential services to its customers 24×7 even during the lockdown. In Telangana, the services will be available from 6 am to 10 am in Andhra Pradesh from 6 am to 12 Noon at all retail outlets and Airtel stores in compliance with Covid protocols.

Airtel has made recharging all its services distance-friendly to encourage safe social distancing and in hopes to ease your self-quarantining efforts. The Airtel Thanks App allows you to manage as well as recharge all your Airtel connections without having to step out of your home. This includes, prepaid plan, DTH connection, data card, post-paid bills etc. Here’s how you can do it

To recharge on the Airtel Thanks App, follow these easy steps:

Step 1: Install the Airtel Thanks App

Step 2: Click on the ‘Recharge’ tab. Pick the service – mobile, internet, DTH – that you want to recharge.

Step 3: Enter your registered mobile number or DTH account number


Step 4: Select your preferred pack


Step 5: Pay online with your debit or credit card, UPI account, or Amazon pay account

Airtel Thanks app also lets you make other transactions securely from your phone such as paying electricity and water bills, transferring money to someone etc. This is Airtel’s bid to make the lockdown easier for you. You can do the same for someone else who cannot do it themselves, such as your house help, watchman or even an elderly in the nerighbourhood. Stay safe. Stay connected.

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Paytm Rolls Out New Features for Its COVID-19 Vaccine Finder

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Paytm announced that over 1.5 million citizens have registered for the COVID-19 Vaccine Finder on its Mini App store. The platform helps citizens to check the availability of slots for a specific date by individually entering different PIN codes or district details along with age group (18+ or 45+). The company said that it has now launched more advanced filtering options for its Vaccine Finder that help the user to generate personalised leads including information such as the type of vaccine available and the fee charged for it.

The Vaccine Finder helps citizens research between Covishield, Covaxin & decide on the best suitable option for them. The Vaccine Finder is now available in 11 regional languages enabling almost everyone across the country to seamlessly book slots for vaccination. It has witnessed users from over 730 plus districts registering to find vaccine slots.

The company said that over the last few days the vaccine service has empowered citizens across the country to book slots, enabling maximum numbers of citizens to initiate the process of getting vaccinated in a timely manner.

Paytm spokesperson said, 
“We are extremely humbled by how our vaccine finder is helping citizens book slots in a timely manner. With the right use of technology and strategy put in place by authorities, we are optimistic about steering our country clear of the second wave of the pandemic. We believe that with the combined efforts of Government, organizations, and citizens, we are on the right track to recovery.”

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Paytm Offering Payment Gateway Services at Zero Transaction Fees to NGOs

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Paytm announced that it is offering its Payment Gateway services at 0% transaction fees to all registered NGOs across the country, in an effort to help them secure maximum resources for swift, seamless, and smooth Covid Relief work. This service would be applicable on donations of up to Rs. 10 lakh. This move will help NGOs save lakhs of rupees in transaction fees, which they would be able to use for providing more aid and relief to those affected by the pandemic.
 
To help NGOs immediately start accepting all forms of digital payments, the company is offering instant account activation and same-day settlement facility along with zero charges on setup and maintenance. During these unprecedented times, the company wants to ensure that NGOs that are tirelessly working to help those affected by the pandemic by providing food, medicines, oxygen cylinders do not have to wait for 2-3 days to receive contributions made to them by aware citizens and companies. With the Paytm Payment Gateway NGOs are able to get the funds the same day so that they can immediately put the resources to good use.
 
The company is already offering its payment gateway services to few of the largest NGOs in the country who are doing commendable work in helping people during the pandemic. It is aiding several small NGOs in tier-II, tier-III and beyond cities to start accepting contributions digitally so that they have adequate funds. Over the last several weeks, the Paytm Payment Gateway has seen a 400% increase in donations to NGOs via its payment gateway.
 
Paytm Spokesperson said, “NGOs have always been an integral part of social welfare in India. During this ongoing pandemic, they have played an important role in helping millions of citizens get access to food, healthcare, monetary support among other things. We want to do our part in helping them perform their services better by ensuring that they are able to seamlessly, smoothly and immediately get access to funds. Our aim is to help NGOs serve millions of more people and contribute in saving many more lives.”

Paytm recently announced that Paytm Foundation will be setting up oxygen plants in 12-13 cities as hospitals across pan-India face oxygen shortage amid the tumultuous second Covid-19 wave.  These oxygen plants would be directly installed at hospitals, which would serve the oxygen needs for the entire hospital. Paytm Foundation, in association with AIF, Act foundation and Elevation Capital  is sourcing Oxygen Concentrators that would be sent to government hospitals, COVID care facilities, private hospitals, nursing homes among others.

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