ICICI Bank Launches ‘SmartLock’ for Enhanced Customer Security and Convenience

ICICI Bank Launches ‘SmartLock’ for Enhanced Customer Security and Convenience

ICICI Bank announced that it has launched ‘SmartLock’, a unique safety measure to enable its customers to lock/unlock multiple banking services instantly, without seeking the help from a customer care executive through phone or e-mail. 

Available on iMobile Pay, it empowers customers to lock/unlock access to internet banking, UPI (including payments from other UPI apps linked to the Bank account), credit and debit cards, simply by clicking a button, thereby taking safety of their account in their own hands. ‘SmartLock’, the first-of-its-kind measure in the Indian banking sector, also allows customers to lock/unlock the entire iMobile Pay. 

Customers can use this feature to deactivate a particular banking service during a period of time. They can also use it in case of a possible fraudulent transaction. It is worth noting that the ‘SmartLock’ feature allows scheduled standing instructions (SI) and E-mandates to go through, even when a banking service is locked by the customer. 

Speaking on the initiative, Mr. Sidharatha Mishra, Head – Digital Channels and Partnerships, ICICI Bank said, “Safety of our customers’ accounts is of utmost importance to us. The launch of ‘SmartLock’ is yet another effort of the Bank to strengthen the safety and security of the customer’s accounts and safeguard their interest. This Do-It-Yourself (DIY) feature provides customers the convenience of enhanced security for banking services in their own hands, in one place. The introduction of ‘SmartLock’ is a part of various ‘safe banking’ initiatives of the Bank.” 

Below are the steps to use the ‘SmartLock’ feature:

  • Login to iMobile Pay

  • Click on ‘SmartLock’ feature on the bottom right corner of the home screen

  • Click on the key banking services that you wish to lock/unlock

  • Swipe to confirm

For more information on ‘iMobile Pay’ and to download the app, visit the Google Play Store or Apple App Store. 

To start using ‘iMobile Pay’, customers of any bank can link their bank account with the app, generate a UPI ID and begin transacting.

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